FAQ

Frequently Asked Questions (Digital Products)

1. What is a digital product? A digital product is any item that is delivered electronically — such as eBooks, templates, software, courses, or downloadable files — with no physical shipping required.

2. How do I receive my purchase? After completing your order, you'll receive an email with a download link or access instructions. Please check your spam/junk folder if you don't see it within a few minutes.

3. Can I get a refund on a digital product? Due to the nature of digital products, all sales are final and non-refundable once the file has been downloaded or access has been granted. If you experience a technical issue, please contact us and we'll do our best to help.

4. How many times can I download my file? You can download your file up to [X] times within [X] days of purchase. If you need additional downloads, please reach out to our support team.

5. What file formats are available? File formats vary by product and are listed on each product page (e.g., PDF, MP4, ZIP, PNG). Please review the product details before purchasing.

6. Can I share or resell the digital product? No. All digital products are for personal use only. Sharing, reselling, or redistributing our products without permission is strictly prohibited and may violate copyright law.

7. What if my download link doesn't work? Please contact us at [your support email] with your order number and we'll resolve it promptly.

8. Do I need special software to open the files? Some products may require specific software (e.g., Adobe Acrobat for PDFs, Microsoft Office for templates). Required software is listed on each product page.

9. Will I receive updates to the product? If a product is updated, existing customers may receive the updated version at no extra cost. This varies by product — check the product description for details.

10. Is my payment information secure? Yes! All transactions are processed securely through Shopify's encrypted checkout. We never store your payment details.